Quality Policy
Air Sea Express Lines Quality Policy applies to the provision of products and services from Air Sea Express Lines to our customers.
Air Sea Express Lines is committed to being an industry leader, providing world-class services to our customers which meet or exceed their expectations.
Customer satisfaction is considered a foundation of function within AIR SEA EXPRESS LINES, and its successful management is integral to the success of the organization.
Integration of quality management principles into our business activities and endeavoring for continued improvement is recognized as vital to achieving excellence.
Provision of services compliant with relevant statutory, regulatory, and other applicable requirements;
Enabling a leadership culture that champions quality management at all levels of the organization;
Setting clear quality objectives and targets in the measurement of performance;
Understanding our customers’ needs and ensuring that these needs are satisfied;
Identifying and addressing opportunities for improvement in our processes for our customers;
Actively seeking performance feedback from our customers;
Providing adequate resources to enable effective implementation of quality management systems;
Ensuring that personnel are appropriately trained and have the required competence to achieve the company’s objectives;
Implementing processes for the monitoring and review of the quality management system;
Development of mutually beneficial relationships with customers and suppliers;
Periodical assessment and review of quality objectives and targets.